Frequently Asked Questions

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I am ready to start, what should I do next and what can I expect?

STEP 1. Fill in our online quote request.
STEP 2. We send you a sample design & quotation based on information given in quote request. For new design, you MUST provide a business logo OR favourite websites OR business colours to enable us to do a sample design.
STEP 3. If happy with sample design, you'll sign and fax Client Approval Form back to us - indicating you wish to proceed
STEP 4. We'll contact you again for further consultation to know your requirements.
STEP 5. Collect information stage - you send us content and graphics
STEP 6. We proceed with design
STEP 7. On first week of proposed due date, we'll give you 1st preview of website
STEP 8. You give us your feedbacks
STEP 9. We modify and make changes to website as you've requested

STEP 8 & 9 is repeated until you're 100% happy with website

STEP 10. We send you Final Sign Off form and final invoice.
STEP 11. You sign and fax Final Sign Off form back to us to indicate you're happy with our work and make payment
STEP 12. Upon confirmation of your payment, we'll upload your website to web server or deliver your website to you electronically.

When do I make payment?

AFTER you're happy with the website. No deposit is required for projects under $1000.00

Payment is made on delivery date. Delivery date is when we show you the completed website. We will give you the URL to the completed website hosted temporarily on our own web space. You will have up to 2 weeks to pay for your website before it is taken off the net.

What if I'm not happy with the final website, do I have to pay?

No you don't. You won't have to pay until you are completely happy with the final website. We can discuss changes, correction or a re-design.

What sort of payment do you accept?

• Direct bank deposit
• PayPal - Credit Card
• Cheques/Money Order

Do you provide hosting?

Yes. We provide shared hosting* for $8.00. This includes: up to 10 email addresses, unlimited traffic and as much webspace as you need.
*Shared hosting is sharing one web space with My Websites and our other clients (we’re currently using less than 5% of our web space)

Does your quote include the content and photos for my web pages?

Our clients provide ALL textual information and as much images as possible. If necessary we can provide free stock photos found from external resources on the Internet. You are not being charged for these free photos.

After the website is done, can I make changes to it myself?

You would need basic html skills to make simple changes. If you're not quite confident with your html skills, you'd need any WYSIWYG program such as Dreamweaver or FrontPage to edit your website. A free 30 days trial for Dreamweaver can be downloaded here.

We have step by step instructions how to to maintain and upgrade your website. Click here.
Alternatively, we can provide ongoing support and maintenance for your website at a $40 per hour rate.

Once the site is complete will you upload it for me to an external hosting company?

Yes. Even if you're not hosted with us we will help with the uploading process. Simple give us adequate FTP details such as : Web Server address, Username and Password to your account and we can upload the website for you - free of charge.

What does that support involve, and is the support administered monthly or upon clients request?

It is upon clients request. We charge $40 per hour for support. Existing My Websites customers are required to purchase Support Tokens to get further support with your website once it is completed. Tokens are not required for our free Technical Support. By purchasing Tokens you are crediting your account which allows you to request support such as adding or modifying major parts of your website. You can request support through phone, chat or emails. Read more about Support Tokens.

What is the quality of your design and how will people find my website?

We understand the importance of Search Engine Optimisation (SEO) and we have been researching into it. Our goal is to prepare our Clients' websites for Search Engines and provide you with ongoing advise on how to improve your site ranking in search engines such as Google. Websites designed by us include and offer the following:

1. Use of individual page Titles, Descriptions and relevant Keywords.
2. Advise you on how to have a ontent-rich website to improve your search engine ranking.
3. Advise you on how to have links to other websites and have them links to yours.
4 . Use of Templates and CSS to make it easier and faster to maintain and upgrade your website.

If these have not answered your question, please contact us.